HILLSIDE SECRETARIAL SERVICES

P.O. Box 302154

Suite 240 Nisky Center

St. Thomas, USVI 00803

Business Resume

Prepared By

Sheila M. Connor

Owner/Proprietor

July 1, 2003 (updated)

Table of Contents

Page

Introduction ..............................................................................................	1

Objective	.............................................................................................	1

Company Summary	.................................................................................	1

Company Ownership ...............................................................................	1

Company History .....................................................................................	2

Company Location and Services ...............................................................	2

Services	..............................................................................................	2

Education	.............................................................................................	4

References	.............................................................................................	4

ATTACHMENTS

INTRODUCTION

•	Hillside Secretarial Services provides for the general public, private industries and Federal agencies, Administrative Support, Employment Service, Notary Service, Answering Service, Transcription Service, Billing Service and much more needed services that are not provided by its competitors such as Internet/E-mail services, Mailing lists, etc. It has its main office on St. Thomas, U.S. Virgin Islands with plans of a branch office on the island of St. Croix, U.S. Virgin Islands in the future.

•	Hillside Secretarial Services is a growing concern that has been profitable for the last seven years. It is a locally owned and operated business and a member of the Disadvantaged Business Enterprise (DBE) program and the St. Thomas - St. John Chamber of Commerce. It is now currently an 8(a) certified and SDB certified Woman Owned Business and most recently acquired the status of IDC Supplier. In 1998, the Owner was honored as the Small Business Administration Business Development Center Business Woman of the Year and recently in March of 2002 as the Entrepreneur of the Month.

OBJECTIVES

1.	Hillside Secretarial Services is a business dedicated to providing professional, efficient and courteous service to all clients and to develop better secretarial solutions that are needed but not provided by competitors.

2. To give Hillside Secretarial Services the market presence needed to support service and sales goals and to attract major clientele to our new services.

3. To develop two new Hillside Services by the end of 2003.

COMPANY SUMMARY

Hillside Secretarial Services designed its services to help people manage their personal and business affairs. Its customers are businesses and individuals who need administrative support and other services provided by Hillside, to accomplish tasks with as little expenditure of time and money as possible. The motto for Hillside Secretarial Services is:

"Professionalism Always"

COMPANY OWNERSHIP

Hillside Secretarial Services is a sole proprietorship. Sheila M. Connor, Hillside's owner and founder, is the proprietor of this establishment and manages the business on a daily basis. The office is operated during the hours of 8:00 a.m. thru 5:00 p.m. Monday thru Friday, 10:00 a.m. thru 4:00 p.m. on Saturdays and by appointment after business hours.

COMPANY HISTORY

Hillside Secretarial Services is a locally owned and operated business registered as a sole proprietorship in St. Thomas, U.S. Virgin Islands, owned and operated by Sheila Connor. It was originally started as a home based business that provided typing and billing services for local customers on a part-time basis. This business currently has Nine (9) years of experience under its belt. See attached listing for some major job performances.

Ms. Connor recognized the need to have a more accessible office space with more flexible hours to suit the needs of her customers. Thus the first office space that was located at 4-7 Estate Thomas in March of 1995. Due to the devastation of Hurricane Marilyn resulting in the loss of the office, Ms. Connor moved the office back home, purchased a generator and a cellular phone to continue to serve her customers. She then moved the office back out of the home to the original location in November of 1995, until she found a more convenient space at 69A Kronprindsens Gade. Because of the increase in business and the need for a more visible location with a recognizable name, Ms. Connor moved her business to her present location in Nisky Center. Since her move to Nisky in December of 1997, Ms. Connor has noticed a dramatic increase in business and is continuing on her upward scale of success despite the hardships caused by Hurricane Marilyn that still plague the business.

COMPANY LOCATIONS AND FACILITIES

•	The main office is located in an office of approximately 660 square feet at Store #21 Nisky Center, St. Thomas, U.S. Virgin Islands.

•	Located in a popular shopping center in St. Thomas.

•	Has adequate parking

•	Accessible to the handicapped, with an elevator and drive up ramp.

•	Less than ten (10) minutes from downtown Charlotte Amalie and about three (3) minutes from the airport.

SERVICES

Hillside Secretarial Services provides for its clientele, Temporary and Permanent Staffing, Answering Services, Transcription Services, Medical Billing, Notary Services, Bookkeeping Services, Bid/Bond/8 (a) BD packages, Paralegal, Proposals, Administrative Support, Special Projects along with other general secretarial duties.

•	Temporary/Permanent Staffing: This service is available to any business that need temporary assistance while an employee is out of the office or permanent staffing for the loss of an employee. By providing temporary staffing, Hillside Secretarial Services can provide budget boosting for a company by decreasing the payment of annual leave, sick leave, and payroll liabilities. A company will have the privilege of employing through Hillside, an energetic professional, that is confidential and efficient at all times. Through our temporary/permanent staffing service, work will never be undone. Our pool is developed from walk-ins, graduates from our computer classes and network opportunities with other local and off-island staffing agencies such as in St. Croix and Puerto Rico.

•	Answering Service: Our answering services will assist a company by defraying the costs of cellular phones and beepers. It also provides a service where a company's personal touch is applied by having a person answering calls instead of an automated system. This service is operated on a business hours of twenty-four (24) hour basis or business hour basis. We are currently in the process of attempting to attain a machine that will allow us to answer each call with the individual business name of our clients.

•	Medical Billing: Our efficient billing department can relieve doctors of the stress of handling billing and attending to patients at the same time. By having the means of sending claims electronically or produced on the HCFA 1500 claim form, Hillside Secretarial Services provides accurate billing and faster return on payment. We also provide co-payment, Medicare and patient billing.

•	Transcription: We provide transcription services for the Medical field as well as Legal and other clients. Our turn around time is usually 24-48 hours period per document.

•	Professional Accounting Services: Through our affiliation with Alexandria "Sandy" Yannotti, C.P.A. our in-house accounting office, we provide tax filing, auditing, and bookkeeping services (see attached documentation).

•	Independent Assessments/Consulting: Our firm is available for Independent Assessment or Consulting through our affiliation of E. Wilburn Smith who is an experienced consultant and Zoreana Barnes, Esq. worked and consulted in various aspects of the housing industry (see attached documentation).

•	Bonding Assistance: Hillside has teamed with Clarion Insurance Co., Inc. a surety agency as a Consultant to assist Contractors as well as other clients with bonding. Clarion is the only surety with the DOT program in the Virgin Islands.

•	Bid Packages: We assist Contractors as well as other clients by processing the paperwork for projects they are bidding on.

•	8(a) BD: We assist clients wishing to become part of the 8(a) BD program with putting their packages together for them with the assistance of a CPA. Service is not complete until there is a final answer from the Small Business Administration.

•	Notary Services: Notary Service is always available during business hours and by appointment after.

•	Other: General Secretarial services are provided and include: fax and copy service, preparation of proposals, estimates, business plans, term papers, theses, research papers letters, resumes, etc.

•	Copy Services: We are able to provide bulk copying for our clients with our heavy duty Xerox 5820 Floor model Copier machine.

•	Fax Service: This service is provided to assist customers who don't have access to a fax machine.

•	Special Projects: We also provide assistance to clients that is outside of the routine secretarial work such as: Mass mailings, Mass Phone callings, Telemarketing, etc.

•	Proofreading: This service is provided free of cost to all clients to ensure that document(s) is/are to the satisfaction of the client before payment.

EDUCATION

The proprietor has a Bachelor of Arts Degree in Biology and an extensive history of work experience from Clerk Typist to Administrative Assistant of various organizations as working knowledge of Histology. With these experiences came the knowledge of various computer software such as Microsoft Word, Excel, Publisher 98/2000, WordPerfect, Lotus 1-2-3, Quickbooks, Quicken, Speedy Claims (Billing Software for Electronic Claims), Windows 95 & 98 Operating Systems, to name a few. The proprietor has also attended various seminars in a successful effort to increase awareness of the service profession. Because of these skills and knowledge, the proprietor was able to capture the title of Small Business Woman of the Year in 1998 from the Small Business Development Center in the Virgin Islands and in March of 2002 captured the Entrepreneur of the Month Award by the Small Business Development Center, Small Business Association and the New Image Foundation

(See attached).

REFERENCES

References from various businesses and individuals can be available if needed.